Privacy Policy

Privacy Policy

Last Updated: March 1, 2026

Welcome to Menuhat. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect different types of information to provide and improve our services:

a. Account Information

  • Full name and email address
  • Mobile phone number
  • Company or restaurant name
  • Business address

b. Usage Data

  • Login records and platform activity
  • Browser type and operating system
  • Internet Protocol (IP) address
  • Pages visited and session duration

c. Business Data

  • Menu items and pricing entered
  • Order and transaction data
  • Branch and staff information
  • Generated QR code content

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: Creating and managing your account, operating the digital menu and WhatsApp ordering services
  • Service Improvement: Analyzing usage patterns to develop and enhance our platform
  • Communication: Sending important notifications, service updates, and technical support
  • Security: Protecting your account and preventing fraud and unauthorized activities
  • Legal Compliance: Complying with applicable laws and regulations in the Kingdom of Saudi Arabia

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your data only in the following cases:

  • Service Providers: Trusted partners who help us operate our services (hosting, payment processing, messaging)
  • Legal Requirements: When requested by competent government authorities in accordance with Saudi regulations
  • Rights Protection: When necessary to protect our rights or the safety of our users

4. Data Security

We implement appropriate security measures to protect your information, including:

  • Data encryption in transit using SSL/TLS protocol
  • Password encryption using secure hashing algorithms
  • Regular data backups
  • Data access restricted to authorized personnel only
  • Continuous system monitoring for security threats

5. Cookies

We use cookies and similar technologies to improve your experience on the platform, including:

  • Essential Cookies: Necessary for the platform to function properly
  • Preference Cookies: To remember your language and display settings
  • Analytics Cookies: To understand how the platform is used and improve it

6. Your Rights

In accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia, you have the following rights:

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete your data (subject to legal obligations)
  • Right to object to the processing of your data
  • Right to transfer your data to another service provider

7. Data Retention

We retain your information as long as your account is active or as needed to provide our services. Upon account cancellation, we will delete your data within 90 days, except for data legally required to be retained.

8. Children's Data Protection

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through a prominent notice on our platform.

10. Contact Us

If you have any questions or inquiries about this Privacy Policy, please contact us via:

  • Email: support@menuhat.me
  • Through the contact page on the platform